I lost my mobile phone from my Hotel room last week. Can you imagine that I lost the phone from the Hotel room, and this is no run of the mill hotel, its a world's leading bradn - Conrad Hilton hotel, Bangkok .

When I tried to contact the people in the hotel to give me an update i was made to run around for a week before i got thru to the General Manager of the Property. I had to make a few calls to the General managers office  before I got his email address where I have now started to communicate with.

I am a Hilton Honors valued member   and still I had a torrid experience , i wonder what happens to an average traveler who does not enjoy the equity a valued member would. the funny thing is that the hotel refuse to accept that the phone could have been taken from the room.

I do not have any hope of getting this phone back ( now) however I seriously wonder what kind of service do the hotels give and how secure are we in the hotel room.  

What surprises me is that the phone can go missing from my room .  I am not sure if  guests in the hotel need to carry there belonging all the time with them and there is no security that one can e given while in the hotel.  I do understand the hotel policies of keeping care of the valuable but this instance is not about taking care but loss in faith of the privacy/ security one can enjoy in the hotel room.

The issue here is not so much about getting the phone back but about the fact that I have lost a phone from my room in the hotel which should never be the case.  How would one feel about not being able to trust ones belonging in ones own hotel room - a multinational five start hotel like Hilton.